RSA Archer Technical Support Case Management

Document created by Joseph Cantor Employee on Jul 22, 2020•Last modified by Joseph Cantor Employee on Jul 22, 2020
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Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

If you need further assistance, contact us

 

Summary

This course provides instructions for RSA Archer Technical Support Case Management processes.  This also includes processes for when/how to engage Continuous Engineering (CE), Professional Services (PS), Hosted/SaaS Operations & Advanced Technical Support (ATS) in order to achieve case resolution.

 

Overview

This course provides instructions for RSA Archer Technical Support Case Management processes.  This also includes processes for when/how to engage Continuous Engineering (CE), Professional Services (PS), Hosted/SaaS Operations & Advanced Technical Support (ATS) in order to achieve case resolution.

 

Audience

PS, CS, ES, Partner

 

Delivery Type

On-Demand Learning (self-paced eLearning)

 

Duration

Approximately 12 hours

 

Prerequisite Knowledge/Skills

Knowledge of the following is suggested for attending this course:

  • N/A

 

 

 

 

 

 

 

Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

If you need further assistance, contact us

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