In order to register for a class, you need to first create a Dell Education account
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Summary
This course provides instructions for RSA Archer Technical Support Case Management processes. This also includes processes for when/how to engage Continuous Engineering (CE), Professional Services (PS), Hosted/SaaS Operations & Advanced Technical Support (ATS) in order to achieve case resolution.
Overview
This course provides instructions for RSA Archer Technical Support Case Management processes. This also includes processes for when/how to engage Continuous Engineering (CE), Professional Services (PS), Hosted/SaaS Operations & Advanced Technical Support (ATS) in order to achieve case resolution.
Audience
PS, CS, ES, Partner
Delivery Type
On-Demand Learning (self-paced eLearning)
Duration
Approximately 12 hours
Prerequisite Knowledge/Skills
Knowledge of the following is suggested for attending this course:
- N/A
In order to register for a class, you need to first create a Dell Education account
If you need further assistance, contact us