000038272 - "Unsuccessful publish to identity routers" message when trying to publish changes in the RSA SecurID Access Cloud Administration Console after registering an identity router

Document created by RSA Customer Support Employee on Oct 8, 2020
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Article Number000038272
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service
IssuePublishing changes from the Cloud Administration Console fails with the following message after registering an identity router with the Cloud Authentication Service:

        Unsuccessful publish to identity routers. Successful publish to cloud service.

The following message is found in the identity router's simplified log which can be viewed from: Cloud Administration Console > Platform > Identity Routers > Dropdown arrow next to Edit > View Log:

2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.appliance.core.ApplianceServiceImpl[790] - Starting Publish
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.shared.appliance.ApplianceProperties[597] - Saving appliance.properties
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.shared.customer.CustomerServiceImpl[832] - the encryption seed from Controller does not match the current one in the SecureStore
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.appliance.core.ApplianceServiceImpl[869] - Publish failed
CauseThis behavior can occur if the newly registered identity router was registered to a different Cloud Authentication Service tenant in the past. Once an identity router is registered to a Cloud Authentication Service tenant, it should only be used with that particular tenant.
ResolutionRe-deploy a new identity router.