000039342 - How to check/restart the Webtier services deployed on a Linux machine in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Oct 29, 2020
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Article Number000039342
Applies To

RSA Product Set: SecurID
      RSA Product/Service Type: Authentication Manager WebTier
      RSA Version/Condition: 8.x

Issue During the troubleshooting, we need to check or restart the Webtier services that are deployed on a Linux machine. Accordingly, this article provides a simple way to perform that. 
  1. Login as root into the Webtier Linux machine 
  2. Check the status of the two Webtier services using the below commands.

    root@webtier: ~  # /etc/init.d/rsaservmgr status
    RSA Webtier Server                                         [SHUTDOWN]
     root@webtier: ~  # /etc/init.d/rsabootstrapperservmgr status
    RSA Webtier Bootstrapper Server                            [SHUTDOWN]

        Similarly, you can restart the services using the below commands.

    root@webtier: ~  # /etc/init.d/rsaservmgr restart

    root@webtier: ~  # /etc/init.d/rsabootstrapperservmgr restart

Also, article 000031585 provides different commands to restart/check the status of the webtier bootstrapper and webtier server services.