How to contact RSA Support

Document created by RSA Link Team Employee on Dec 2, 2015Last modified by Robert Wells on Aug 7, 2020
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This document provides information on how to engage the RSA Support teams for assistance.

Case Management Portal

The easiest method to submit an RSA Inquiry/Case is to create a case online using the Case Management portal on RSA Link
.

  1. Click on the My Cases option in the main menu on RSA Link or navigate directly to https://community.rsa.com/cases.



  2. Click the Create Case tab.

    Case Creation Tab

  3. Select the type of case you wish to open and then click Continue.

    I Need Assistance with Menu

  4. Please complete the form providing as much detail as possible and attach any supporting files or screenshots.
  5. Click Submit to route the case to the appropriate team.

 

Communities on RSA Link

For non-urgent questions and issues, users can start a thread on the various product communities throughout RSA Link, which are monitored by RSA employees (including Technical Support Engineers, Product Managers, and more), partners, and other RSA customers.  You can also ask questions about RSA Link on the RSA Support community.

 

More information about participating in the RSA Link communities can be found in the RSA Link Frequently Asked Questions.

 

Support Phone Numbers

The RSA Support team can be contacted by customers and partners with active maintenance contracts using the numbers below.

Americas
USA800 995 5095
1-781-515-7700
1-781-515-7710 (fax)
Brazil0800 891 1997
Chile1230 020 3952
Colombia01800 9 154655
Mexico001 8009955095
EMEA
UK00800 772 49000
+44 1344 781100
+44 1344 781312 (fax)
Austria0800 291 234
Belgium0800 7 5216
Denmark00800 772 49000
Finland00800 772 49000
France00800 772 49000
Germany00800 772 49000
Holland00800 772 49000
Italy800 790847
Norway00800 772 49000
Spain00800 772 49000
Sweden00800 772 49000
Switzerland00800 772 49000
Asia Pacific
Australia0011 800 7221-7221
+61 2 8873 5100
China800-810-3777 (In China)
800-819-0009
400-670-0009 (from a mobile phone)
Hong Kong+800 7221-7221
India0008000504175
Japan 

0120-813-261  (In Japan)

+81 3 6830 3261  (Outside of Japan)

Korea+800 7221-7221
Malaysia1 800 882 853
New Zealand00 800 7221-7221
South Korea+800 7221-7221
Singapore+800 852 3538
+65 6415 5091
Philippines00 800 7221-7221
Taiwan00 800 7221-7221
Thailand001 800 7221-7221

‘+’ = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.

 

 

RSA Link Access Issues

For non-critical RSA Link access issues, a web form is available to engage the RSA Support team, which is documented in the steps below.

  1. Navigate to https://community.rsa.com/contact in your browser.

  2. Enter your contact information and preferred method of communication.



  3. Select the reason you are contacting RSA Support using the Request For drop down.



  4. Indicate which RSA product to which the issue relates, your username, and/or a license serial number if applicable.

  5. Click on the box labeled I'm not a robot and then click Continue.
  6. Click on the Submit Case button to submit the information to the RSA Support team, who will contact you within 48 business hours.

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