000034977 - RSA employee sees an RSA Link Single Sign-On Error page after logging in to the RSA Link website

Document created by RSA Customer Support Employee on Mar 25, 2017Last modified by RSA Customer Support on Aug 10, 2018
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Article Number000034977
Applies ToRSA, Dell, and Dell EMC employees
IssueAfter logging in to the RSA Link website a page entitled RSA Link Single Sign-On Error is displayed that states the following:

You have reached this page because there was an error with your login.
Please see the documents below to get assistance with your issue.

User-added image

Alternatively, a Jive SSO Error page may be displayed with the message below.

An error occurred while attempting authentication through single sign-on (SSO)

User-added image
CauseThis error occurs when the user has not yet registered for an RSA Link account.
ResolutionThe user must go to the RSA Registration Portal (which can be done by clicking on the REGISTER NOW button on the RSA Link home page or by navigating directly to https://community.rsa.com/register) and register using their corporate email address.  After registering, the user will be able to log in successfully using his/her corporate credentials.
NotesAfter registering for an RSA Link account and logging in for the first time, it may take up to 60 seconds to be granted access to the sections of RSA Link that are restricted to employees.