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"View the Approval Request" does not link to the approval task

Question asked by Shlomo Katz on Jan 3, 2019
Latest reply on Nov 12, 2020 by Ian Staines

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Current Environment: 7.1 P03

Hello

Supervisors are are not brought to the approval request when clicking the View the Approval Request in the approve email.

The source edit is:

<a href="${WorkItemURL}">View the Approval Request</a>

This is an example of the URL when the supervisor clicks on the link:

https://{OnPrem G&L Server}/aveksaWFArchitect/$%7BWorkItemURL%7D

This happened on multiple patches and versions.

Mostafa Helmy

Jan 27, 2019 7:54 PM

Correct Answer

Here is an example of a link from my lab (using the same variable)

https://10.101.66.60:44316/aveksa/main?Oid=1302:WPDS:1&PageID=ChangeRequestApprovalMainPageData&ReqType=GetPage&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem

Is this what the users end up with in the browser after clicking the link, or is this what is actually sent from our product in the email? I'm guessing maybe the URL is getting mixed up after the click on it and go through SSO.

Is the behavior the same if you are already logged in then click on the link from the email vs if you are not logged in and click on the email link then get redirected to login?

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Mostafa Helmy

Jan 4, 2019 7:37 AM

Well the fact that the URL is /aveksaWFArchitect not /aveksa doesn't sound right to me. If you can consistently reproduce this, please log a case with RSA Support to get a fix for it.

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Mostafa Helmy

@ Mostafa Helmy on Jan 14, 2019 9:32 AM

Checking this in-lab, seems that the URL is not the problem. It works here with the same URL ...

What error do the end-users get trying to access the URL? Do you use SSO or username/password login?

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Shlomo Katz @ Mostafa Helmy on Jan 14, 2019 1:38 PM

We use SSO through ADFS

Error is "Invalid URL"

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Mostafa Helmy

@ Shlomo Katz on Jan 27, 2019 7:54 PM

Here is an example of a link from my lab (using the same variable)

https://10.101.66.60:44316/aveksa/main?Oid=1302:WPDS:1&PageID=ChangeRequestApprovalMainPageData&ReqType=GetPage&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem

Is the behavior the same if you are already logged in then click on the link from the email vs if you are not logged in and click on the email link then get redirected to login?

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Priti Srinivas

@ Shlomo Katz on Nov 12, 2020 2:02 AM

Even I am facing the same issue where we have SSO ADFS, how was the issue resolved ?

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Ian Staines

@ Priti Srinivas on Nov 12, 2020 12:42 PM

You may wish to make your own separate posting with your particular symptoms. It is possible that this is not the same issue.

This thread from 2019 is marked as answered so it may not get visibility in the community.

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6 Replies

Mostafa Helmy Jan 4, 2019 7:37 AM
Mark Correct
Correct Answer
Well the fact that the URL is /aveksaWFArchitect not /aveksa doesn't sound right to me. If you can consistently reproduce this, please log a case with RSA Support to get a fix for it.
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- Mostafa Helmy @ Mostafa Helmy on Jan 14, 2019 9:32 AM
  Mark Correct
  Correct Answer
  Checking this in-lab, seems that the URL is not the problem. It works here with the same URL ...
  
  What error do the end-users get trying to access the URL? Do you use SSO or username/password login?
  Like • Show 0 Likes0
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  - Shlomo Katz @ Mostafa Helmy on Jan 14, 2019 1:38 PM
    Mark Correct
    Correct Answer
    We use SSO through ADFS
    Error is "Invalid URL"
    Like • Show 0 Likes0
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    - Mostafa Helmy @ Shlomo Katz on Jan 27, 2019 7:54 PM
      Unmark Correct
      Correct Answer
      Here is an example of a link from my lab (using the same variable)
      https://10.101.66.60:44316/aveksa/main?Oid=1302:WPDS:1&PageID=ChangeRequestApprovalMainPageData&ReqType=GetPage&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem
      
      Is this what the users end up with in the browser after clicking the link, or is this what is actually sent from our product in the email? I'm guessing maybe the URL is getting mixed up after the click on it and go through SSO.
      
      Is the behavior the same if you are already logged in then click on the link from the email vs if you are not logged in and click on the email link then get redirected to login?
      Like • Show 0 Likes0
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    - Priti Srinivas @ Shlomo Katz on Nov 12, 2020 2:02 AM
      Mark Correct
      Correct Answer
      Even I am facing the same issue where we have SSO ADFS, how was the issue resolved ?
      Like • Show 0 Likes0
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      - Ian Staines @ Priti Srinivas on Nov 12, 2020 12:42 PM
        Mark Correct
        Correct Answer
        You may wish to make your own separate posting with your particular symptoms. It is possible that this is not the same issue.
        
        This thread from 2019 is marked as answered so it may not get visibility in the community.
        
        Like • Show 0 Likes0
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"View the Approval Request" does not link to the approval task

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